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Can I return all or part of my order?
Due to U.S. food safety regulations we are unable to accept returns or exchanges for any orders placed online.
What is the status of my order?
Sign in to your account and visit the ORDER HISTORY tab to view an updated status. Orders marked as "Unfulfilled" have been received and are preparing for shipment. Orders marked as "Fulfilled" have been shipped. Tracking information is available in the order detail.
How can I track and manage my order history?
Login to your account and view "My Orders" for both order history and real time-time tracking of pending orders.
Can I order by phone or email instead of online?
Customers ordering less than pallet quantities of products which are available for online purchase should use the e-commerce service model. Please contact us at if the item you wish to order is not available online, or if your quantity exceeds the limit for online purchasing.
How do I cancel or change my order?
Order changes and cancellations cannot be completed online. Please contact our customer service team at to determine if we are able to change or cancel the order.
Can I place a rush order?
Most online orders will ship in 2 business days. At this time, additional rush shipments are not available.
Is there a limit to how much I can order online?
To properly manage inventory for all online customers, an order quantity limit of 1/2 pallet per item is in place for most items. Customers who are able to order in full pallet quantities should contact us for direct service through a dedicated account representative.
Where can I get a copy of my order or payment confirmation?
Sign in to your account and visit the ORDER HISTORY tab to access all order and payment confirmations.
When will I receive my certificate(s) of analysis?
After your order ships, please Sign in to your account and visit the ORDER HISTORY tab to view or download your lot-specific Certificate(s) of Analysis.
What if the product I want to order is not available online?
Please contact us at or complete our [request a quote] form to receive pricing and lead time for products which are not currently available for online ordering.
What payment methods are accepted?
Visa, MasterCard, Discover and American Express
Can I get a line of credit through Ciranda?
All online orders must be prepaid by Credit Card. However, if customers are able to order full pallets of a single item on an ongoing basis, our direct service business does offer the option of applying for credit terms.
When will my credit card payment be processed?
Credit card payments are processed immediately upon order checkout.
Is my payment information secure?
Yes. Ciranda uses a payment gateway that is PCI-certified as a Level 1 Service Provider meaning it is fully compliant with the highest data security standards for online payments. We renew our PCI certification annually to ensure our customers payment information is secure.
Where will my order ship from?
Online orders ship from one of our six warehouse locations across the United States, based on the ship to location.
Do you ship outside the United States?
At this time we only ship online orders within the United States (including Hawaii and Alaska) and Canada.
How will my order ship?
Our online store is connected to live market freight rates. You order will ship via ground parcel service or LTL freight based on order size. Your shipment method will be noted on your emailed order confirmation.
What do I do if my order is damaged in transit?
Please contact us to connect with a customer account specialist who will assist you with a damage claim and replacement order.
Can I pick up my order at the warehouse?
To expedite order processing we only offer outbound shipping for online orders. Customer pick up is not available.
When will my order ship?
Online orders placed by 3:00 pm central timezone will ship no later than the second business day following order placement. For example, orders placed by 3pm CST on Monday, will ship no later than Wednesday.
Can I use my own shipping carrier to ship my order?
To expedite order processing and fulfillment, our online store is connected with live market freight rates. Using your own carrier is not available at this time.
How do I create an account?
Businesses in the U.S. or Canada may register for an online account [here]. Once submitted, your information will be reviewed by our e-commerce team for eligibility. We will contact you by email within 1-2 business days with an update on your account status.
How do I delete my account?
If you would like to inactive your online account please contact us with a request via email to
Are all of your products available for purchase online?
Our most popular products are available for purchase online in less than pallet quantities; however, our complete portfolio can be found at Please contact us at or complete our [request a quote] form to receive pricing and lead time on products which are not currently available for online ordering.
Can I get a sample of an ingredient that I am considering purchasing online?
All sample requests are completed and fulfilled on our main site at Please note that samples will ship separately from e-commerce orders placed online.
What if I need help selecting the right ingredient for my application?
For support with technical applications, please contact us to be connected with one of our applications specialists.
How do I know if a product meets my specifications?
Once you are signed in to your account, you may view all product-related documents including certifications, technical data sheet, allergen information and safety data sheets on the DOCUMENTS tab of the product page.